We Deliver Service:
On every Laptop we sell we provide the option of the best choice of graphic accelerator cards in the industry. See our product specs and you will see the difference in MediaWave.
Pentium 4:
All our Notebooks come standard with mobile IntelŪ PentiumŪ 4 processor supporting Hyper-Threading technology. You wanted it....you got it.
 
  MediaWave Forms

  RMA Form - (Word) or (PDF)
  Credit App - (Word) or (PDF)
  Credit Card - (Excel) or (PDF)
  Price Listing - (Excel) or (PDF)
  IN-HOUSE WARRANTY
 
One year limited parts and labor warranty. This limited warranty is extended only to the original purchaser.

A purchased receipt or other proof of date of original purchase will be required before warranty performance is rendered. This limited warranty only covers failures due to defects in materials or workmanship that occur during normal use and does not cover failures due to damage which occurs in shipment or failure which are caused by products not supplied by MediaWave or which result from accident, misuse, abuse, neglect, mishandling, misapplication, alternation, faulty installation, modification or service by anyone other than MediaWave's service center. Seller shall reserve the right to make final judgment regarding the nature of the alleged defect. Said warranty period for products covered shall commence from the date of invoice.

Checkout ATI's homepage for details.

  EXTENDED WARRANTY
 
The service contract of Manufacturer Extended Warranty Program may be purchased when you purchase your MediaWave system or two months before the MediaWave standard one year warranty expires. An optional two-year extended warranty provided by the manufacturer is available. Combined with the one year limited parts and labor warranty, you can cover your MediaWave system up to 3 years!

The service contract becomes effective at the end of MediaWave standard one-year warranty. Your first year warranty is always covered under MediaWave's depot service. Parts and labor are included. Authorized technicians provide all services starting form the first effective date of the contract. Questions regarding this program should be directed to MediaWave.
 
One of the major reasons why our customers choose MediaWave is our outstanding Service. MediaWave's service team is professionally trained to provide our customers with the best care and advice in reconditioning their computer systems.

The goal of our service department is to maximize customer satisfaction in the time of customers' needs. We understand that it can be distressing to have troubles with your computer. Therefore, we promise our customers the best service and set a goal of 5 days maximum turn-around repair time of your machine.

If you would like to contact our service department for any question regarding repair or RMA, please call 510-490-6768 or send an email to service@mediawavepc.com, a technician will get back to you within 24 hours.

Service Policies

  • Merchandise returned without a valid RMA number will be rejected.

  • Merchandise damaged by misuse or mishandling will be considered out of warranty. 

  • MediaWave will not be liable for missing parts or damages generated through shipment 
    Warranty period on replaced parts or machine will not be extended 

  • MediaWave will not repair or replace anything without your final authorization. 

  • Out of warranty repairs will be quoted by the Service Department including the following:    Estimation fee: $65, Labor: $65/hour
Repair Guarantee

During the first 30 days of invoice, MediaWave will uphold our 48-Hour Repair Guarantee Policy. MediaWave will pay for one way of the shipping.

During the first year of invoice, MediaWave will uphold 5 Days Maximum Repair Guarantee policy. MediaWave will pay for one way of the shipping. Limitations may apply.

Support Guarantee

Lifetime free online/call-in technical support on MediaWave products.

Technical Support

Should you have any question or concern regarding buying, upgrading, or using your MediaWave desktop or laptop computer, please feel free to contact MediaWave Technical Support at 510-490-6768 or service@mediawavepc.com.